Question 1

What is DriveSales CRM?

Accepted Answer

DriveSales is a complete CRM (Customer Relationship Management) software built specifically for moving companies. It includes lead management, AI-powered video surveys, quote generation, job scheduling, dispatch management, and customer communication tools - all in one platform.

Question 2

How does the AI video survey feature work?

Accepted Answer

Our AI video survey allows customers to record a video walkthrough of their home. The AI analyzes the footage to automatically identify and catalog items, calculate cubic footage, and generate accurate moving estimates - reducing estimate surprises by up to 85%.

Question 3

Is DriveSales suitable for small moving companies?

Accepted Answer

Yes! DriveSales is designed for moving companies of all sizes. Our Starter plan begins at just $99/month, making it accessible for small operations. As your business grows, you can easily upgrade to add more features like video surveys, quoting, dispatch, and more.

Question 4

How long does it take to get started with DriveSales?

Accepted Answer

Most moving companies are up and running within 24-48 hours. We offer a 14-day free trial with full access to all features, and our onboarding team provides training and support to ensure a smooth transition.

Question 5

Can DriveSales integrate with my existing tools?

Accepted Answer

Yes, DriveSales integrates with popular tools including QuickBooks for accounting, Google Calendar for scheduling, and various email marketing platforms. Our API also allows custom integrations for enterprise customers.

Question 6

What does the implementation and onboarding process look like?

Accepted Answer

Our dedicated onboarding team guides you through every step of the implementation process. We start with a discovery call to understand your business workflows, then configure DriveSales to match your specific needs. Data migration from your existing systems is handled by our team, and we provide comprehensive training sessions for your staff. Most companies complete full onboarding within one to two weeks, with ongoing support available throughout the transition.

Question 7

How does DriveSales protect my customer data and ensure compliance?

Accepted Answer

DriveSales takes data security seriously with enterprise-grade protection measures. We use 256-bit SSL encryption for all data transmission, and customer information is stored in SOC 2 Type II certified data centers. Our platform is fully compliant with GDPR and CCPA regulations, ensuring your customers' privacy is protected. We also provide role-based access controls, audit logs, and automatic data backups to give you complete peace of mind.

Question 8

What customer support options are available with DriveSales?

Accepted Answer

We offer multiple support channels to ensure you always have help when needed. All plans include email support with 24-hour response times, while our Full Suite and VIP Suite plans include priority support and dedicated account managers. Our comprehensive knowledge base contains articles, video tutorials, and best practices guides to help you get the most out of DriveSales.

Question 9

Can I access DriveSales from my mobile phone or tablet?

Accepted Answer

Absolutely! DriveSales offers fully-featured mobile apps for both iOS and Android devices. Your sales team can manage leads, send quotes, and update job statuses from anywhere. Dispatch managers can track crews in real-time and make schedule adjustments on the go. The mobile app syncs instantly with the web platform, ensuring everyone has access to the most current information regardless of which device they're using.

Question 10

What are the pricing plans and contract terms for DriveSales?

Accepted Answer

DriveSales offers flexible pricing plans designed to fit businesses of all sizes. Our Starter plan begins at $99 per month for lead and sales basics, with add-on modules like Sales ($149/mo), Estimating Pro ($199/mo), and Operations Pro ($199/mo). Our Full Suite at $399/mo includes everything, and our VIP Suite at $489/mo adds a dedicated account manager and custom feature requests. There are no long-term contracts required, and you can upgrade, downgrade, or cancel at any time.

Question 11

Does DriveSales offer training resources and educational materials?

Accepted Answer

Yes, we provide extensive training resources to help your team master DriveSales quickly. New users receive personalized onboarding sessions with our training specialists. Our online learning center includes self-paced courses, certification programs, and role-specific training paths for sales reps, dispatchers, and managers. We also maintain an active community forum where users share tips, best practices, and creative ways to leverage DriveSales features for maximum efficiency.

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