Reviews

    Build a 5-Star Reputation on Autopilot

    DriveSales automates review collection for moving companies. After every completed job, the system sends a timed sequence of email and SMS requests that guide happy customers to leave reviews on Google and Yelp. Moving companies using DriveSales see an average of 3x more monthly reviews and maintain ratings above 4.8 stars.

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    From Completed Job to 5-Star Review

    Step 1

    Complete

    Your crew marks the job as done in DriveSales. That single action triggers the entire review collection sequence — no extra steps for your team.

    Step 2

    Request

    An automated email goes out 2 hours after completion with a direct link to your Google or Yelp page. An SMS follows at 24 hours. A final reminder sends at 72 hours if no review has been left.

    Step 3

    Respond

    New reviews appear in your DriveSales dashboard instantly. AI-suggested responses help you reply to both positive and negative reviews in the right tone, fast.

    Step 4

    Grow

    More reviews boost your Google Maps ranking and local search visibility. The embeddable widget displays your best reviews on your website to convert more visitors into leads.

    Everything You Need to Own Your Reputation

    Automated Review Requests

    Timed email and SMS sequences fire automatically after every completed job with three touchpoints spaced over 72 hours to maximize response rates without pestering customers. Each message includes a pre-filled, one-tap link to Google or Yelp, so leaving a review takes the customer under 30 seconds. You set the timing and DriveSales handles the rest.

    AI Response Suggestions

    Get professionally written response drafts for every incoming review — positive and negative — generated by AI calibrated for the moving industry's tone and common situations like damage claims, scheduling issues, and crew compliments. Review the draft, edit if needed, and post your reply in seconds. Consistent, timely responses signal to potential customers that you take feedback seriously.

    Multi-Platform Support

    Collect and manage reviews across Google, Yelp, and Facebook from a single dashboard instead of logging into each platform separately. Choose which platform to target for each customer or let the system rotate automatically based on where you need the most reviews. Centralized management means you never miss a new review or leave one unanswered.

    Sentiment Tracking Dashboard

    Monitor your average rating trend, review volume, and overall sentiment over time through a visual dashboard that updates as new reviews arrive. Spot recurring service issues — late arrivals, damage reports, communication gaps — before they become patterns, so you can address operational problems while your rating is still strong.

    Website Review Widget

    Embed your latest five-star reviews on your website with a single line of code that auto-updates as new reviews come in. The widget is mobile-responsive and styled to match your site, displaying real customer names and star ratings as social proof. Visitors see verified feedback from recent customers without leaving your page, which builds trust and increases booking conversions.

    Review Performance Reports

    Monthly reports break down review volume, average rating, response rate, and platform distribution so you can measure reputation growth over time. Track which crew members generate the most positive mentions and identify service areas that need attention. Share reports with your team to reinforce accountability and celebrate wins.

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    Reputation Management is included in the Ops plan

    Starting at $299/month per office. Unlimited users, flat fee.

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    Frequently Asked Questions

    Turn Every Job Into a 5-Star Review

    See how DriveSales automates review collection so your reputation grows on autopilot. Book a 15-minute demo.

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