Introduction

DriveSales doo and its affiliates (“DriveSales”, “we” or “us”) care about the privacy of personal information and has adopted protection adequate measures to safeguard customer data and provide such only when required. This Privacy Policy describes our privacy practices in connection with our services as well as our offline interactions with a registered user or other visitors to our website (“you”).

Please note that this Privacy Policy does not govern the collection and use of information by companies that we do not control or by individuals who we do not employ or manage. If you visit a website that we mention or link to, be sure to review its privacy policy before providing such website with your personal information.

We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an e-mail address, we will endeavor to notify you, by e-mail to that address, of any material change to how we will use personally identifiable information.

What We Do With Your Personal Information

It is always up to you whether to disclose personally identifiable information to us, although if you elect to not disclose such information, we reserve the right to refuse registering you as a registered user or provide you with our services. 

“Personally identifiable information” means any information that can be used to identify you as an individual, such as:

For carriers:

  • your name, company, email address, phone number, billing address and shipping address;
  • your DriveSales username and password;
  • credit card or any other method of payment information;
  • any DriveSales account-related preference information you provide us;
  • your computer’s domain name and IP address, indicating where your computer is located on the Internet;
  • session data for your login session, so that our computer can “talk” to yours while you are logged in; etc.

For consumers:

  • your name, email address and phone number;
  • your origin and destination home addresses, if provided;
  • your computer’s domain name and IP address, indicating where your computer is located on the Internet;
  • credit card or any other method of payment information;
  • video and still images of you and your household goods items; etc.

If you do provide personally identifiable information to us, either directly or through a reseller or other business partner, we will:

  • not sell or rent it to a third party without your permission;
  • take commercially reasonable precautions to protect the information from loss, misuse, and unauthorized access, disclosure, alteration and destruction;
  • not use or disclose the information except:
    • as necessary to provide services or products you have ordered, such as providing it to a carrier to deliver products you have ordered;
    • in other ways described in this privacy policy or to which you have otherwise consented;
    • in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);
    • as required by law, for example, in response to a subpoena or search warrant;
    • to outside auditors who have agreed to keep the information confidential;
    • as necessary to enforce our Terms of Service;
    • as necessary to protect the rights, safety, or property of DriveSales, its users, or others, in which case this may include exchanging information with other organizations for fraud protection and/or risk reduction.
  • unless you opt out (see below), we may use your contact information to provide you with information we believe you need to know or may find useful, such as news about our services and products, as well as modifications to the governing documents (e.g., our Terms of Service).

Other Information We Collect

We may collect other information that cannot be readily used to identify you, such as the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our website(s); research and development; customer- and account administration; and to help us focus our marketing efforts more precisely.

External Data Storage Websites

We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Your Privacy Responsibilities

To help protect your privacy, among other things, be sure to: not share your username or password with anyone else, log off from your DriveSales user account when you are finished, and take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.) by, for example, installing and updating suitable anti-virus software.

Information Collected From Minors

Our services are not intended for anyone under the age of 18 and we do not knowingly collect personal information from users under that age. If a child under the age of 18 has already provided us with personal information, his or her parent or guardian may contact us to request that we delete it.

Information for California Residents

This section applies only to California residents entitled to receive the information in this section under the California Consumer Privacy Act of 2018 (“CCPA”). It describes how we collect, use, and share personal information of California residents when we act as a “business” as defined under the CCPA, and their rights with respect to their personal information. For purposes of this section, a “Personal Information” has the meaning given in the CCPA but does not include information excluded from the scope of the CCPA. 

Your California Privacy Rights

As a California resident, you have the following rights:

  1. You can request the following information about how we have collected and used your Personal Information:
  • the categories of Personal Information that we have collected;
  • the categories of sources from which we collected Personal Information;
  • the business or commercial purpose for collecting Personal Information;
  • the categories of third parties with whom we share Personal Information;
  • whether we have disclosed your Personal Information for a business purpose, and if so, the categories of Personal Information received by each category of third-party recipient; and
  • whether we have sold your Personal Information, and if so, the categories of Personal Information received by each category of third-party recipient.
  1. You can request a copy of the Personal Information that we have collected about you during the past 12 months.
  2. You can request that we delete the Personal Information that we have collected from you.
  3. You are entitled to exercise the rights described above free from discrimination in the form of any unlawful denial of service, increase in the price of services, decrease in service quality, or suggestion that you may be penalized for exercising your rights.

We Do Not Sell Your Personal Information

Based on our understanding of the term “sell” under the CCPA, we do not sell personal information to third parties and have not sold Personal Information during the twelve months preceding the “last revised” date of this Privacy Policy. 

How to Exercise Your Rights

You can request to exercise your information, access, and deletion rights by emailing us at [email protected].

We may decline your request where required or permitted by law. We will need to confirm your identity to process your requests and we reserve the right to confirm your California residency as well. Government identification may be required. You may designate an authorized agent to make a request on your behalf by providing a valid power of attorney, the requester’s valid government-issued identification, and the authorized agent’s valid government issued identification. We cannot process your request if you do not provide us with sufficient detail to allow us to understand and respond to it. You should transmit your government-issued identification or any other sensitive information to us only as instructed. Email is not a secure means of communication and you should not email your government-issued identification or any other sensitive information to us.

Information for Users in the United Kingdom and European Economic Area

The information in this section applies only to individuals in the United Kingdom and the European Economic Area (“EEA”).

Personal information

Except as otherwise specified, references to “personal information” in this Privacy Policy are equivalent to “personal data” governed by EEA data protection legislation.

Controller

DriveSales is the controller of your personal information covered by this Privacy Policy for purposes of data protection legislation in the United Kingdom and EEA. You may contact us at [email protected].

Legal Basis for Processing

The legal bases of our processing of your personal information as described in this Privacy Policy will depend on the type of personal information and the specific context in which we process it. If you have questions about the legal basis of how we process your personal information, contact us at [email protected].

Use for New Purposes

We may use your personal information for reasons not described in this Privacy Policy if permitted by law and the reason is compatible with the purpose for which we collected it. If we need to use your personal information for an unrelated purpose, we will notify you and explain the applicable legal basis.

Retention

We retain personal information in instances we have an ongoing legitimate business need to do so (e.g., to provide you with a service you have requested; to comply with applicable legal, tax, or accounting requirements; to establish or defend legal claims; or for fraud prevention). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or if this is not possible (e.g., because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Rights

The data protection laws of the United Kingdom and EEA give you certain rights regarding your personal information. If you are located in the United Kingdom or EEA, you may ask us to take the following actions in relation to your personal information that we hold:

  • Provide you with information about our processing of your personal information and give you access to your personal information.
  • Update or correct inaccuracies in your personal information.
  • Delete your personal information.
  • Transfer a machine‐readable copy of your personal information to you or a third party of your choice.
  • Restrict the processing of your personal information.
  • Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.

You may submit these requests by e-mail to [email protected]. 

We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or our response to your requests regarding your personal information, you may contact us at [email protected] or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator here.

Cross‐Border Data Transfer

If we transfer your personal information from EEA to a country outside of EEA such that we are required to apply additional safeguards to your personal information under EEA’s data protection laws, we will do so, for example, by implementing the standard contractual clauses adopted by the European Commission. Similarly, if we transfer your personal information from the United Kingdom to a country outside of the United Kingdom such that we are required to apply additional safeguards to your personal information under data protection laws of the United Kingdom, we will do so, for example, by implementing the applicable standard contractual clauses. Please contact us at [email protected] for further information about any such transfers or the specific safeguards applied.

These rights are subject to certain limitations and exceptions. You can learn more about the rights of data subjects by visiting https://edpb.europa.eu/our-work-tools/general-guidance/gdpr-guidelines-recommendations-best-practices_en and https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/.

Questions or Comments

If you have questions or comments about DriveSales’s privacy policy, you may contact us by e-mail at [email protected] or by phone to +1 (707) 737 0870.

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