Blog: How Moving Company Software Can Help Your Business
Posted on October 10, 2023
Let’s start this talk about moving company software by naming the truth. If you’re a business owner who owns or operates a moving company, you know that there are a lot of moving parts that go into making your business run smoothly.
From scheduling and tracking moves to managing your crew and billing customers, there’s a lot to keep track of.
And that’s just the beginning! The truth is, running a moving company is no small feat. But…
What if there was a way to make running your moving company easier? What if there was a tool that can help you manage all of the moving parts of your business? It’ll help you focus on what’s important – growing it.
Well, there is! And, as you can guess, it’s called moving software.
What is it and how can it help your business, you ask? That’s exactly what we are going to talk about in this article.
So, without further ado, let’s get started!
What is Moving Software?
First of all, let’s see what it is.
Simply put, moving software is a tool that helps moving businesses manage and automate their operations.
It’s a comprehensive solution that helps you manage every aspect of your business. It helps you with scheduling and dispatching moves, managing your crew, tracking inventory, and billing customers – just to name a few.
In other words, the software is designed to make your life as a business owner easier. It helps you you manage all of the moving parts of your business in one place.
Sounds pretty great, right? Well, that’s because it is!
Now that we know what moving software is, let’s take a look at some of the ways it can help your business.
How Moving Company Software Can Help Your Business
As we already said, moving company software is designed to make your life as a business owner easier and better.
And it does this in several ways.
Let’s take a look at some of the most significant ones:
1. Software can help you manage your business more efficiently
Running a moving company requires a lot of careful planning, organization, and coordination to ensure that everything goes off without a hitch.
You have to schedule and manage moves, schedule workers, track inventory and equipment, handle customer inquiries, and process payments – and that’s just the tip of the iceberg.
That’s a lot of things to keep track of, and if any one of these pieces falls through the cracks, it can cause serious problems for your business.
Moving company software can help you manage all of these aspects of your business more efficiently, so you can avoid any potential disasters.
With moving company software, you can schedule and manage moves with ease. But not only that. Scheduling workers and tracking their hours, keeping track of your inventory and equipment and more.
You can handle customer inquiries quickly and efficiently, and process payments with ease.
In other words, moving company software can help you keep all of the balls in the air – and that’s something any business owner can appreciate.
2. Software can help you streamline your operations
When you are running a moving company, there are a lot of day-to-day tasks that need to be carried out to keep your business running smoothly.
Forms need to be filled out, reports need to be generated, customer inquiries need to be answered, legal documents need to be processed, and so on.
Doing all of this is very time-consuming, and it can be very easy to fall behind.
But with moving company software, you can streamline your operations so that all of these day-to-day tasks are carried out quickly and efficiently.
It helps you fill out forms and generate reports with just a few clicks, you can answer customer inquiries quickly and easily, and you can process legal documents faster than ever before.
By automating all of these tasks, not only your, but also your employees’ stress levels will be significantly reduced, and everyone would have more time to focus on other important aspects of the business.
3. Software can help improve communication within your company
When you are dealing with a lot of employees, it can be very difficult to keep everyone on the same page and ensure that everyone is doing their job correctly.
Emails can get lost, phone calls can go unanswered, and important messages can get forgotten.
But with moving company software, you can have all of your communication in one place.
You can easily keep track of who has emailed you, who has called you, and what messages you need to follow up on.
And that’s not all.
You can also send out reminders for upcoming appointments, quickly reschedule appointments if something comes up, and track changes to the schedule in real-time. In addition, with moving company software it’s a lot easier to keep track of who is doing what and when.
You can also set up alerts so that you are notified whenever an employee completes a task or if there is an issue with a particular project.
By improving communication within your company, you can avoid a lot of the headaches that come with running a business. You can stay organized, you can keep track of what needs to be done, and you can ensure that everyone is on the same page.
4. Software can help you improve your marketing and sales efforts
If you want to attract new customers and grow your business, then you need to make sure that your marketing is on point and that it is working.
But, you can’t do that if you don’t have any way of tracking your marketing campaigns and measuring their success.
With moving company software, you can easily track your marketing campaigns and see what is working and what isn’t. You can track profits for every channel, test different campaigns and strategies, and see which ones are most effective.
You can also track referral sources, social media interactions, and website traffic to see how people are finding out about your business. And, you can segment your customers so that you can target them with specific marketing messages that are most likely to resonate with them.
However, getting leads is only half the battle. Once you’ve got a lead, you have to nurture it and turn it into a paying customer.
Thankfully, moving company software can help with that too.
With lead management features, you can easily keep track of your leads and their contact information. And, you can track your leads and move them down your sales funnel, leading them closer and closer to becoming a paying customer.
By improving your marketing and sales efforts, you can attract more customers, convert them to buyers, and increase your profits.
5. Moving company software can help you manage data more effectively
Managing your company on paper is a nightmare. You’ve got customer information, employee information, financial information, performance reports, sales figures, goals, and legal documents all scattered around in different places.
And, when you need to find something, you have to dig through all of those different piles of paper.
But with moving software, you can easily store and organize all of your data in one place. You can enter customer information into the software and then easily pull it up when you need it. And, you can generate reports with just a few clicks of the mouse.
Do you need to make a sales report? No problem!
Do you want to see how your employees are performing? Easy!
Do you want to track your company’s financial information? Piece of cake!
Do you need to see where are certain legal documents? It’s all there at your fingertips.
With moving company software, managing your data is a breeze.
What’s more, the data is available to you anytime, anywhere.
So, if you’re on vacation and you need to check on something, you can easily log into the software and do it. If your field employees are out on a job and need to access customer information, they can easily do it from their smartphones.
The software can also help you keep track of what goes where, and you will know exactly where everything is at all times. This is very important because everything can go sideways if you lose track of customer belongings or label it incorrectly.
However, by using moving company software you can make sure that none of this happens. This is crucial for ensuring customer satisfaction and preventing any mix-ups or mistakes.
Speaking of inventory, it has been mandated by the Department of Defense in the United States for moving firms from next year to maintain digital inventories. It implies that customers, individuals, and military personnel will be able on their iPads, phones, or whatever device to add or remove items from a real-time inventory.
So, not only is it helpful, but it will soon be required.
All in all, data is of immeasurable importance to your business but, it only has value if you can use it. And moving company software helps you do just that!
With moving company software, you can easily store, organize and manage your data and make sure that it is always accessible to you, no matter where you are.
6. Moving company software can help you improve customer satisfaction
Your customers are the lifeblood of your business. Because without them, you wouldn’t have a business, right?
So, it is essential that you do everything you can to make sure that your customers are happy.
And, one of the best ways to do that is to make sure that you’re providing them with excellent customer service.
In today’s world of instant gratifications, customers expect to be able to get what they want, when they want it. And, if you can’t provide them with that, they will simply take their business elsewhere.
Thankfully, moving company software can help you provide excellent customer service.
With moving company software, answering customer inquiries, questions and concerns is a breeze.
You can easily pull up customer information, see their history with your company, and quickly resolve any issues that they may be having.
For example, if a customer calls to ask about the status of their move, you can easily look it up and give them an answer. Or, if a customer needs some document or information, you can easily find it and send it to them.
Another great future of moving company software that can improve your customer satisfaction is video surveys.
Just think about COVID-19 and you’ll see why. You don’t want anyone in your house viewing your belongings if it’s not necessary.
But, with video surveys, your customer can simply walk you through their home via video chat and you can provide them with an estimate without ever having to step foot in their home. Not only is this more convenient for your customers, but it is also much safer for everyone involved.
So, if you’re looking for a way to improve your customer satisfaction and keep your customers happy, moving company software is the way to go.
7. Software can help you retain more customers
To attract new customers, businesses often forget about the ones they already have.
This is especially common in the moving industry and this is a big mistake.
It costs five times more to attract a new customer than it does to keep an existing one. So, if you’re not focusing on retaining your customers, you’re losing out on a lot of potential revenue.
Fortunately, moving company software helps with customer retention too.
One of the ways is that, as we already mentioned in the previous section, it helps you provide excellent customer service. And when your customers are happy, the chances of them using your services again go up significantly.
Another way that moving company software helps with customer retention is by helping you develop long-lasting relationships with your customers.
With moving company software, you can easily keep track of your customers’ contact information and preferences.
This way, you can reach out to them after their move to make sure that everything went well, offer them a discount on their next move, or simply stay in touch.
Little care and attention like this can go a long way in developing strong relationships with your customers and keeping them loyal to your business.
8. Moving software can help you save time and money
Time is money, as the saying goes.
And, when you’re running a business, that couldn’t be more true.
The less time you have to spend on tasks that could be automated, the more time you have to focus on revenue-generating activities.
And, that’s exactly what moving company software can help you with.
By automating tasks like quoting, booking, dispatch, invoicing, and more, moving company software can help you save a lot of time.
Instead of having your employees waste time on manual tasks, like looking for notes and documents or inputting data into multiple systems, they can focus on tasks that will help you make more money. And when employees don’t spend as much time on manual tasks, it translates into labor cost savings for your business.
Another thing that wastes a lot of time is going to the potential customer’s house to give them an estimate.
In the past, customers had to drive an hour or more, to someone’s home, and walk through it with the customer scheduled return journey to get one quotation. And, on average people receive three or more quotations, so you do all that work for, at best, a 33% chance of closing the deal.
But, with moving company software, you can do video surveys.
This means that potential customers can simply walk you through their homes via video chat and you can provide them with an estimate without ever having to step foot in their homes.
This can save you hours, not to mention the money you’ll save by removing all expenses related to commuting.
Plus, you’ll be able to schedule a lot more appointments as everything goes much faster with video surveys.
So, not only does moving company software help you save time and money, but it can also help you make more money!
Now that’s a win-win!
9. Moving company software can help you improve your bottom line
At the end of the day, what matters is your bottom line.
And by looking at all the things that moving company software can help with – from customer acquisition and retention to time and labor savings – it’s easy to see how it can have a positive impact on your bottom line.
Automating tasks and increasing efficiency will free up your time and resources that can be better spent elsewhere.
When you provide excellent customer service and develop long-lasting relationships with your customers, they will be more likely to use your services again and recommend you to others. And streamlining your operations will make everything run more smoothly.
All of these factors – and more – come together to help improve your bottom line, making moving company software a wise investment for any moving company.
10. Moving company software can help you grow
Growing is one of the most important things for any business – and it’s not always easy.
It’s often one of the most difficult things to do.
But, if you want to be successful, it’s something that you have to focus on.
When it comes to growing, it all comes down to making decisions and taking action. And, sometimes, those decisions can be tough.
Luckily, with moving company software, you can make the decision-making process a whole lot easier.
By keeping track of your customers, understanding your data, and automating tasks, moving company software can help you make the decisions that will help your business grow.
It takes the guesswork out of things and gives you the information that you need to make smart decisions that will help your business grow and succeed.
So there you have it – ten ways moving company software can help your business run more smoothly, efficiently, and successfully.
If you’re thinking about implementing moving company software into your business, we highly recommend it – it could very well be the best decision you ever make for your business.
Still not convinced? Schedule a demo with us today and see for yourself how moving company software can help your business! We offer 14-day free trials so that you can test out the software and see how it works for you.
There’s no risk and nothing to lose – so why not give it a try? You might just be surprised at how much moving company software can help your business!
And trust me when I say this: once you see how much moving company software can help your business, you’ll never want to go back to the old way of doing things!
So, what are you waiting for? Implement moving company software into your business today and see how it can help you take your business to the next level!